Read Our Privacy Policy

At Liberty Accessible Solutions, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data by UK data protection laws, including the General Data Protection Regulation (GDPR). Please read this policy carefully to understand our practices regarding your personal information.

1. Data Controller

Liberty Accessible Solutions (“we,” “us,” “our”) is the data controller responsible for your data as collected via our website or any other interactions with you.

2. Information We Collect

We may collect and process the following data about you:

• Personal Identification Information: Name, address, phone number, email address, etc.
• Project Information: Details provided during consultations, assessments, and service agreements.
• Communication Data: Records of interactions (emails, calls, feedback) for customer support and service improvement.
• Technical Data: IP address, browser type, and usage data when you visit our website (collected via cookies and similar technologies).

3. How We Use Your Data

We use your data for the following purposes:

• Service Delivery: To provide consultations, create accessibility designs, and execute project contracts.
• Communication: To respond to inquiries, update projects, and send service-related notifications.
• Marketing: To inform you of new services, offers, or company updates (only if you have opted-in to receive such communications).
• Legal Compliance: To fulfil our legal obligations and exercise or defend legal claims.

4. Legal Basis for Processing Your Data

We process your data based on one or more of the following legal grounds:

• Consent: Where you have given explicit consent to specific data uses.
• Contractual Obligation: Where processing is necessary to perform a contract with you.
• Legal Obligation: Where processing is required by law.
• Legitimate Interests: To improve our services, maintain security, or conduct direct marketing (where consent is not required).

5. Sharing Your Data

We may share your data with:

• Service Providers and Contractors: Third parties who assist with delivering our services (e.g., construction teams, healthcare consultants), bound by confidentiality agreements.
• Regulatory and Legal Authorities: When required to comply with legal obligations or protect our rights.
• Marketing and Communication Partners: When you have opted into receiving marketing communications.

We do not sell or lease your data to any third parties.

6. Data Security

We take the security of your data seriously. Appropriate measures are in place to protect your data against unauthorised access, loss, or misuse. However, no system is entirely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your data for as long as necessary to fulfil the purposes outlined in this policy unless a more extended retention period is required by law. When your data is no longer needed, we will securely delete or anonymise it.

8. Your Data Rights

Under the GDPR, you have the following rights:

• Right to Access: Request a copy of your data held by us.
• Right to Rectification: Correct any inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”): Under certain circumstances, you can Request the deletion of your data.
• Right to Restrict Processing: Limit the way we process your data.
• Right to Data Portability: Receive a copy of your data in a structured, commonly used format.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Withdraw consent, where we rely on it to process your data.

Please get in touch with us at [Insert Contact Information] to exercise these rights. We may need to verify your identity before fulfilling your request.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyse traffic, and provide personalised content. You can control the use of cookies through your browser settings. For more details, please refer to our Cookie Policy [Insert Link to Cookie Policy, if applicable].

10. Links to Third-Party Websites

Our website may contain links to external websites operated by third parties. We do not have control over the privacy practices of these websites and are not responsible for their content or practices. We encourage you to review the privacy policies of any external sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and, where appropriate, you will be notified by email or through our website. Please check back regularly for updates.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your data, please get in touch with us at:

Liberty Accessible Solutions

Phone: 07468 996512

Email: info@libertyaccessiblesolutions.co.uk

By using our services or website, you consent to the terms of this Privacy Policy. Thank you for trusting Liberty Accessible Solutions with your data. We are committed to protecting your privacy and delivering the best possible service.